Customer Relations Officer - Consumer Financing & Retail Partnerships

Join KB Finansia Multi Finance, a leading financial services provider in Indonesia, as a Customer Relations Officer and play a pivotal role in expanding our consumer financing solutions. This dynamic position offers you the opportunity to drive business growth by building strong relationships with retail partners and consumers in Jakarta Raya. You'll be at the heart of our operations, ensuring customer satisfaction and loyalty while fostering long-term partnerships.

As a Customer Relations Officer, you'll work closely with our retail partners to understand their needs and develop tailored financing solutions. Your daily tasks will include managing customer inquiries, resolving complaints, and providing exceptional service through various channels such as email, phone, and in-person interactions. You'll also have the chance to leverage tools like Salesforce and CRM systems to streamline your processes and enhance customer engagement.

KB Finansia Multi Finance is committed to fostering a culture of innovation and continuous learning. This role offers ample opportunities for professional growth, with access to training programs and certifications in financial services. Join us and be part of a team that values your contributions and supports your career aspirations.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints, ensuring timely and effective resolution.
• Build and maintain strong relationships with retail partners and consumers.
• Develop and implement customer service strategies to enhance satisfaction and loyalty.
• Leverage Salesforce and CRM systems to streamline processes and improve customer engagement.
• Provide exceptional service through various channels, including email, phone, and in-person interactions.
• Collaborate with cross-functional teams to drive business growth and innovation.
• Analyze customer feedback to identify trends and areas for improvement.
• Stay updated with industry trends and best practices in customer relations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer relations, retail partnerships, or a similar role.
• Proficient in using Salesforce and CRM systems.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with consumer financing and retail industry trends.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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