Merchant Success Executive (Sales EDC Acquisition) - Kulonprogo

Join BukuWarung, Indonesia’s leading financial technology company empowering micro, small, and medium enterprises (MSMEs) with innovative digital solutions! We are seeking a dynamic and results-driven Merchant Success Executive (Sales EDC Acquisition) to join our team in Kulon Progo, DI Yogyakarta. As a Merchant Success Executive, you will be the bridge between our EDC (Electronic Data Capture) solutions and our merchant partners. Your mission is to ensure their success by providing exceptional customer service, driving adoption, and maximizing revenue.

In this role, you will work closely with merchants to understand their business needs, provide tailored solutions, and offer ongoing support. You will also collaborate with our sales and marketing teams to identify new opportunities and drive growth. With a competitive salary of IDR 4500000 - 4900000 per month, this is an exciting opportunity to be part of a fast-growing company and make a real impact in the financial technology space.

If you are passionate about helping businesses succeed and have a proven track record in sales and customer service, we want to hear from you! Join us at BukuWarung and be part of our journey to empower MSMEs across Indonesia.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with merchant partners to ensure their satisfaction and success.
• Provide exceptional customer service and support to merchants, addressing their concerns and needs promptly.
• Drive adoption of our EDC solutions by identifying opportunities, providing training, and offering ongoing support.
• Collaborate with the sales and marketing teams to identify new business opportunities and drive growth.
• Conduct regular check-ins with merchants to understand their business performance and provide insights and recommendations.
• Monitor key performance indicators (KPIs) and provide regular reports to the management team.
• Stay up-to-date with industry trends and best practices in the financial technology space.
• Participate in team meetings and contribute to the development of sales and marketing strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in sales, customer service, or a related field, with a proven track record of success.
• Strong understanding of the financial technology space and the ability to communicate complex concepts to non-technical stakeholders.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in using Microsoft Office Suite and other relevant sales tools such as Salesforce or HubSpot.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and a customer-centric approach.
• Fluency in both written and spoken Indonesian and English is a plus.

🛠️ Keahlian

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